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The Maturing of the Customer Care Industry

by Prime Concepts

Customer Care Is Growing Up

Customer Care is “Growing Up” through Technological Transformation


The Baby Phase

Just under sixty years ago, customer service had an entirely different face – a sort of baby face that was still crawling across the floor with wide-eyed wonder. Back then, you had to physically go to a store and talk with a person face-to-face to get help, purchase an item, or return something. Sure, you could have used your good ole’ fashioned landline telephone for some inquiries, but mostly it was a one-on-one, nurturing approach.

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