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4 Business Lessons from How the Grinch Stole Christmas!

4 Business Lessons from How the Grinch Stole Christmas!

When the infamous Grinch first entered our lives through Dr. Suess way back in 1957, he didn’t just steal Christmas. No, ladies and gentlemen, he stole our hearts, and while The Grinch was busy stealing our hearts, HIS heart was becoming dangerously enlarged, growing...

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5 Business Lessons from Frosty the Snowman

5 Business Lessons from Frosty the Snowman

It’s December 17th, almost time for Frosty the Snowman to return once again. He shows up around this time every year to entertain children, rankle some police officers, and take a couple of puffs from the corncob pipe. Don’t worry, he doesn’t have any lungs, it can’t...

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5 Business Lessons from Elf

5 Business Lessons from Elf

Hey there. So I was thinking… If you ignore the tragic backstory of Buddy the Elf… you know, that whole “not knowing his real family for 30 years thing” and being so poorly cared for by his orphanage that he’s unknowingly whisked away by St. Nick himself, the guy, or...

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5 Business Lessons from The Santa Clause

5 Business Lessons from The Santa Clause

What would you think if you suddenly gained a hundred pounds, grew a bushy white beard, and noticed that your clothes were all tarnished with ashes and soot? Either 2020 struck again or you’ve assumed the role of Santa Claus. If your belly begins to shake like a bowl...

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5 Business Lessons from Home Alone

5 Business Lessons from Home Alone

When hapless burglars Marv and Harry dramatically crashed to the hardwood floor of a Chicago mansion, victims of Kevin McCallister’s diabolical but ingenious paint-can-to-the-face gag, you probably didn’t think, “Wow, there’s a great business lesson to be learned...

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The Maturing of the Customer Care Industry

The Maturing of the Customer Care Industry

Customer Care is “Growing Up” through Technological Transformation   The Baby Phase Just under sixty years ago, customer service had an entirely different face – a sort of baby face that was still crawling across the floor with wide-eyed wonder. Back then, you...

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