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Customer Care Center
At Prime Concepts Group, we take pride in offering all of our customers the
best service possible. We know that great service and 100-percent customer satisfaction are the best way to ensure our customers keep coming back to us
for all of their direct and Internet marketing solutions.
Whatever your need, we’re here to help.
Whether you have questions about Ford Saeks’ speaking, consulting, or training programs, or if you’d just like additional information about one of the products in our “Success Store,” we’re here to help. Please feel free to contact us at our corporate headquarters or use the following links to get the answers you need online.
Prime Concepts Group
1807 S. Eisenhower St.
Wichita, KS 67209
1-800-946-7804
316-942-1111
316-942-5313 (fax)
Contact Us
Click the above link to e-mail us your comments or questions instantly. As soon as we receive your e-mail we’ll contact you with the information you requested as soon as possible.
Go to Prime Concepts Group Customer Support Site
Click the above link for more detailed information about your product orders, FAQs, software downloads, and much more. Go here for our online customer service.
Let our highly trained team of professionals help you with all of your direct and Internet marketing needs.
Prime Concepts Group
Money-Back Guarantee & Returns Policy:
60-day money back guarantee on all NEW ITEMS. All items sold are NEW unless sold through our Scratch-N-Dent sales area, where specific products are sold "as is" at a deep discount. Please contact us within 60 days of your invoice date if, for any reason, you are not 100% satisfied with any product you have received from us.
Returns for refunds do not include shipping fees.
Returned products must be in re-sellable condition. All items are guaranteed to be delivered as described in our catalogs and websites. We reserve the right to charge a restocking fee of up to 25%. To take advantage of our return policy, please call Customer Service USA 1-800-946-7804 or internationally please call 011-316-942-1111 or use the Contact Us form. After we receive your complete request, we will process the refund and our Customer Service Manager will contact you with the confirmation of your refund.
“We’re Committed to Customer Care”
"Positioning people and their products and services using direct marketing methods and innovative technology solutions for profit is our specialty."
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