Sales Prevention Departments… How is Your Phone Answered?
How is your telephone answered? Are you using a real person or an automated attendant with voice prompts?
Either way, I’d encourage you to “mystery shop” your own company. Mystery shopping is the process of pretending to be a prospect and calling, e-mailing, or visiting your business to see how well customer service is handled.
What I’m focusing on here are your phones… I hate it when I call my bank, get forced to go through all sorts of prompts, only to sit on hold forever before being transferred to a rep who doesn’t speak English fluently and who can’t help anyway. So many reps these days seem completely untrained, unempowered, and inept — it amazes me. Then there are the voice-automated attendants that if not configured properly send you to “voice-mail hell” where you’ll freeze over before you get any help.
My investment in my website overhaul is the best money I've spent on my business in years... I recommend them to anybody.
Creative, responsive, inclusive & fun to work with. Thank you for making this more than 'just another website, just another customer.'
Ford Saeks helped transform the entire image of our organization, and we couldn't be more excited about it!
...investing in your services has been the best investment I have made in years.
