http://www.primeconcepts.com/blog/sales-prevention-departments-how-is-your-phone-answered/ Direct and Internet Marketing tactics and strategies you can use to grow your business by Ford Saeks Fri, 30 Dec 2011 06:57:25 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.primeconcepts.com/blog/sales-prevention-departments-how-is-your-phone-answered/comment-page-1/#comment-25603 customer service measurement Mon, 19 Jan 2009 19:19:26 +0000 http://www.primeconcepts.com/blog/sales-prevention-departments-how-is-your-phone-answered#comment-25603 I agree with every comment made in this article. I also hate to be put through an automated system that most of the time does not give the option I need and does not give me a clear option to select a real live person. It also really irritates me when I get a foreign person who I spend half the conversation saying things like, "Excuse me?" or "Could you repeat that." With the economy the way it is, companies need to really focus on customer service if they want to keep there customers and remain open for business. I agree with every comment made in this article. I also hate to be put through an automated system that most of the time does not give the option I need and does not give me a clear option to select a real live person. It also really irritates me when I get a foreign person who I spend half the conversation saying things like, “Excuse me?” or “Could you repeat that.” With the economy the way it is, companies need to really focus on customer service if they want to keep there customers and remain open for business.

]]> http://www.primeconcepts.com/blog/sales-prevention-departments-how-is-your-phone-answered/comment-page-1/#comment-4955 Bron Greenfeather Wed, 19 Mar 2008 13:29:37 +0000 http://www.primeconcepts.com/blog/sales-prevention-departments-how-is-your-phone-answered#comment-4955 I just had one of those telephone calls! 90 minutes later I still had no answers and no one could help me. I agree with you 100%--customer service cannot be farmed out to someone else because you get what you pay for and if your reps come cheap what can you expect from them? They don't work for you, they don't know you customers and they have no loyalty... I just had one of those telephone calls! 90 minutes later I still had no answers and no one could help me. I agree with you 100%–customer service cannot be farmed out to someone else because you get what you pay for and if your reps come cheap what can you expect from them? They don’t work for you, they don’t know you customers and they have no loyalty…

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